Terms of Use
Last updated: September 2026
These terms cover the Evolve app, the Evolve AI membership with Jack, our AI coach, 1-on-1 coaching, and this website, all provided by HQ Evolve Group. By creating an account or buying from us you agree to them. The Privacy Policy and Refund Policy are part of these terms.
1. Who can use Evolve
You must be 18 or over, able to take part in an exercise program or cleared by a medical professional to do so, and able to enter a binding agreement. One account per person; keep your login private and tell us if you think it has been used by someone else.
2. What you are buying
The Evolve AI membership is the app plus Jack: AI-generated training programs and meal plans, nutrition targets, logging, progress tracking, ranks, and a chat with Jack. It is self-managed. No human coach is included.
1-on-1 coaching is a real coach writing your program, reviewing your check-ins and messaging you, delivered through the app under the coaching agreement you enter after your discovery call. Where these terms and that agreement differ, the agreement wins for coaching.
What is included is described on the sales page at the time you buy. We improve the app constantly and may add, change or remove features; if a change materially reduces what you pay for, you can cancel and the Refund Policy applies.
3. Jack is software
Jack is artificial intelligence. He is not a human and not a qualified health professional. He generates programs, plans and replies from the information you give and log, he can be wrong, and his output is general fitness guidance, not medical, dietetic, physiotherapy or psychological advice. Apply your own judgment, stop if something hurts, and see a qualified professional for anything clinical. Jack is instructed to say this himself where it matters.
4. Your health is your call
Exercise carries risk. You confirm you are fit to train or have medical clearance, you will disclose injuries and conditions honestly so the app and your coach can work around them, and you take part at your own risk. If you are pregnant, have a heart condition, are recovering from injury or surgery, or are on medication that affects exercise or diet, get your doctor's clearance first. Nothing we provide is medical advice or a substitute for it.
5. Trial, price and billing
Prices are in Australian dollars and are charged by Stripe. The Evolve AI membership starts with a 14-day free trial. We take no payment details to start it and nothing is charged during it. To carry on afterwards you choose a plan, and that is when the first payment is taken; if you choose one while the trial is still running, the charge is held until the trial's last day so you lose no free days. From then it bills weekly or yearly at the price shown when you joined, in advance, until you cancel. We will give you at least 30 days' notice by email before any price change applies to you. Failed payments pause the membership until they clear. 1-on-1 coaching is billed under your coaching agreement.
6. Cancelling
Cancel the Evolve AI membership any time in the app (Settings, then Membership) or by emailing us. Billing stops from the next cycle and you keep access until the end of the period you have paid for. 1-on-1 coaching is cancelled with your coach under your agreement. Refunds, including the 30-day money-back guarantee on the membership, are set out in the Refund Policy.
7. Fair use
Do not share your account, scrape or copy the app or its content, reverse engineer it, upload anything unlawful or harmful, harass coaches or other members in group spaces, or use Jack to generate content unrelated to your own training and nutrition. We may limit or suspend accounts that do. AI usage has fair limits to keep it fast and available for everyone; they are shown in the app when you reach them.
8. Your content
Everything you log, write, photograph or record stays yours. You give us a licence to store and process it to provide the service, including sending the relevant parts to our AI and hosting providers as described in the Privacy Policy. We will not use your photos, videos or results in marketing without your separate written permission.
9. Our content
The app, Jack, program templates, meal plans, articles, branding and the Jack character are owned by HQ Evolve Group and licensed to you for personal use while you are a member. Do not copy, resell or distribute them.
10. App stores
If you use Evolve through the Apple App Store or Google Play, their terms also apply, and any in-app purchase is processed and refunded under their rules. Apple and Google are not responsible for the app or its content.
11. Results
Photos and testimonials are individual results. Yours depend on your effort, adherence, starting point and health. We do not guarantee an outcome except as stated in the Refund Policy or your coaching agreement.
12. Liability
To the extent Australian law allows, we are not liable for indirect or consequential loss, or for injury or loss arising from training or eating in a way we did not prescribe or after you were told to seek medical advice. Our total liability for any claim is limited to what you paid us in the three months before it. Nothing here excludes rights you have under the Australian Consumer Law.
13. Ending the agreement
You can end it any time by cancelling and deleting your account in the app. We can suspend or end accounts that break these terms, with notice where the law requires it, and we will refund any unused prepaid period unless the breach was serious.
14. Changes and law
We may update these terms; we will post the new version here with a new date and tell you in the app or by email about anything material before it applies. These terms are governed by the laws of Victoria, Australia, and disputes go to the courts of Victoria.