Refund Policy

Last updated: September 2026

1. Evolve AI membership: 30-day money-back guarantee

The Evolve AI membership starts with a 14-day free trial. You add a card when the trial starts and nothing is charged until day 14. Cancel before then and you pay nothing.

If you like it, you choose to keep going and are billed weekly or yearly. If you are not happy for any reason within your first 30 days, counted from the day you sign up so it includes the free trial, email hello@hqevolve.com and we will refund every Evolve AI payment you have made. No questions asked.

After the first 30 days the membership is simply cancel-anytime: cancel from the app (or by emailing us) and you will not be billed again. Payments already made for past billing periods are not refunded after the 30-day window.

2. The free trial

Your card is on file during the trial. Cancel from the app any time before day 14 and nothing is charged. If you keep going, the first charge is on day 14 and you can cancel at any time after that.

3. How to request a refund

Email hello@hqevolve.com from your account email within 30 days of signup. Eligible refunds are processed to your original payment method within 14 business days.

4. 1-on-1 coaching

1-on-1 coaching includes a real coach's ongoing personal time: calls, check-in reviews, and programming. Because that time is delivered as you go, 1-on-1 coaching payments are not refundable. The 30-day money-back guarantee applies to the Evolve AI membership only.

Coaching is cancel-anytime: cancel with your coach and your billing stops from the next cycle. Any results-based guarantees for coaching (such as extended coaching at no charge) are set out in your coaching agreement.

5. Chargebacks

Please contact us before initiating a chargeback. We will work to resolve issues fairly. Chargebacks filed without contacting us first may result in removal from programs and future enrollment.

6. Your statutory rights

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law, which apply in addition to the guarantees described here.

7. Contact

Refund requests and questions: hello@hqevolve.com